Full and Simple Rituals ship free. For individual Ritual Elements, shipping is calculated at checkout based on your order and destination. USPS Ground Advantage and Priority Mail options may be available at checkout.

Of course. If you have a special packing request—such as having a Ritual and a Ritual Element packed separately—please send me a message through the Contact page as soon as you place your order. Include your order number and your request, and I’ll do my best to accommodate it before your package is prepared.

Yes! If your order is a gift, I would be happy to handwrite a short personal message on a 4 × 4 gift card at no additional charge. After placing your order, simply send me a message through the Contact page with your order number and the message you would like me to write.

That’s exactly what Ask Joanna is for. Tell me a little about what you’re looking for—perhaps deeper rest, a brighter morning, comforting self-care, movement, or simply a little more time for yourself—and I can help guide you toward a Ritual or Ritual Elements that may suit you.

Absolutely. Enter the recipient’s address as the shipping address at checkout, and your Ritual can be sent directly to them. If you’d also like a handwritten gift message included, contact me after ordering with your order number and message.

At this time, Cloud & Cedar ships within the United States only.

Ingredient information is included with individual product listings on the Ritual Elements page. If you have an allergy or sensitivity and aren’t sure whether a product is appropriate for you, please review the ingredient information carefully before ordering and feel free to contact me with questions.

I hope you love your Cloud & Cedar order. Because many Ritual Elements are personal-care, bath, botanical, or tea products, opened or used products cannot be returned for hygiene and safety reasons.

Unopened, unused products that remain sealed and in their original condition may be returned within 30 days of delivery. Please contact me before sending a return. Return shipping is the responsibility of the customer, and original shipping charges are non-refundable.

If an item arrives damaged, leaking, defective, or otherwise not as it should be, please contact me within 30 days of delivery with your order number and, when applicable, a photo of the problem. You won't be asked to return a damaged or defective personal-care product. I'll work with you to arrange a replacement or refund.

If you're unhappy with your order for another reason, please reach out. While opened or used products generally aren't eligible for return, I want you to feel good about your Cloud & Cedar experience and will do my best to help.

Every shipped order includes tracking so you can follow your package on its way to you. Occasionally, carriers experience delays or tracking may stop updating temporarily, which does not necessarily mean that a package is lost.

If your package appears to be significantly delayed or lost, please contact me through the Contact page with your order number. I’ll help investigate the shipment with the carrier.

If a package is confirmed or reasonably determined to be lost in transit, I’ll work with you to arrange a replacement at no additional charge or a refund. Please note that carrier delays alone do not automatically qualify an order for a refund while the package is still in transit.

Occasionally, a carrier may mark a package as delivered before it appears, or leave it somewhere unexpected. If your tracking shows “Delivered” but you can’t locate your package, please first check around your property, with other members of your household, and with neighbors who may have received it for you. I also recommend allowing a little extra time, as packages sometimes arrive shortly after being marked delivered.

If your package still hasn’t appeared, please contact me through the Contact page with your order number. I’ll do my best to help you investigate the delivery and determine the appropriate next steps with the carrier.

Because packages marked as delivered require investigation, replacements or refunds are considered on a case-by-case basis rather than issued automatically.

Please double-check your shipping address before placing your order. If USPS identifies the address as invalid or undeliverable when I prepare your shipping label, I’ll contact you by email using the address provided with your order to request a corrected or complete shipping address. Your order will be held until I receive the information needed to ship it safely.

If you notice an error in your shipping address after placing your order, please contact me as soon as possible through the Contact page and include your order number and the correct address. If your order has not yet shipped, I’ll update it before it leaves Cloud & Cedar.

Once an order has been shipped, I may not be able to change or redirect the delivery. If a package is returned to Cloud & Cedar because the address provided at checkout was incorrect or incomplete, I’ll contact you to arrange reshipment. Additional shipping charges may apply before the package can be sent again.

Every Cloud & Cedar order is carefully packed and cushioned to help protect it on its journey to you. Unfortunately, even with careful packaging, damage can occasionally happen in transit.

If an item arrives damaged, broken, or leaking, please contact me within 30 days of delivery with your order number and, when possible, a photo of the damage. You won’t be asked to return a damaged or leaking personal-care product. I’ll work with you to arrange a replacement or refund.

Because many Cloud & Cedar products contain natural and botanical ingredients, slight variations in color, texture, scent, or appearance may occur from one batch to another. These small differences are a natural part of the products and do not necessarily indicate a problem.

Please review the complete ingredient information before using a product, particularly if you have known allergies or sensitivities. If you're unsure about an ingredient, feel free to contact me before ordering. Cloud & Cedar cannot guarantee that products are free from trace allergens unless specifically stated.

If you need to change or cancel your order, please contact me as soon as possible through the Contact page and include your order number.

If I have not yet begun preparing your order, I will be happy to cancel it and issue a refund, or make the requested change when possible.

If your order is already being prepared, please contact me and I’ll let you know whether the requested change or cancellation is still possible. Once an order has shipped, it can no longer be changed or canceled.

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

At this time, Cloud & Cedar is a shipping-only shop and does not offer local pickup. All orders are carefully prepared and sent directly to the shipping address provided at checkout. If you live nearby, I’m so grateful for your local support, and your order will be shipped to you just like any other Cloud & Cedar order.